If you cannot find the solution to your question or request with the help of the articles on this helpdesk, please send an email to help@twelve.eu.
Regular opening hours
- General question or request? Then call +31 (0) 30 - 276 7770 on working days between 8.00 am and 19.00 pm.
- Urgent malfunction? Outside regular hours we are only available for acute disruptions. We will answer other questions and requests on the next working day. You can call directly with +31 (0) 30 - 276 7770.
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- Need help with connections? We can be reached for installation questions from Monday to Friday between 9 am and 6 pm. Make sure you're on location, so we can help you right away!
- Do you have a question about tickets for an event/festival? Please contact Twelve Ticketing via: https://www.twelveticketing.eu/
On the following public holidays in 2025/2026 we are only open for disruptions. We will answer other questions and requests on the next working day:
Holidays 2025
- Christmas (Christmas Day and Boxing Day): Thursday 25 and Friday 26 December 2025
Holidays 2026
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New Year's Day: Thursday January 1 2026
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Good Friday: Friday April 3 2026
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Easter Sunday: Sunday April 5 2026
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Easter Monday: Monday April 6 2026
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King's Day: Monday April 27 2026
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Liberation Day: Tuesday, May 5 2026
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Ascension Day: Thursday, May 14 2026
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First Day of Pentecost: Sunday, May 24 2026
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Whit Monday: Monday May 25 2026
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Christmas Day: Friday December 25 2026
- Boxing Day: Saturday December 26 2026